Guarantees, Returns & Exchanges

30-Day Money Back Guarantee
Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. To initiate a refund, please contact Quilo support at info@quilohome.com.
1-Year Limited Warranty
If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund. Please refer to your user manual for full details of the Quilo 1-year limited warranty. To initiate a repair, replacement or refund under warranty, please contact Quilo support at info@quilohome.com.
International Rates and Policies

Shipping rates to Canada: $60
Shipping rates to rest of world: $100

Imports and Customs: When ordering from Quilo, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Any of these additional charges for customs clearance must be fulfilled by the recipient; Quilo has no control over these charges, nor can Quilo predict what they may be.

30 Day Money Back Guarantee: For international orders, Quilo will refund the cost of the unit but will not refund the cost of shipping or associated customs charges.

1-Year Limited Warranty: Quilo will replace or refund defective units under the 1-year limited warranty. In the case of replacement, Quilo will not pay the cost of shipping; in the case of refund, Quilo will not refund the cost of shipping.


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