My order status says “completed” but I haven’t received my unit
Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will […]
My order status still says “processing”.
Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will […]
Do you ship internationally?
Unfortunately, at this time, we only ship to the US and Canada. Send us your email and we’ll let you […]
How can I contact you?
Need customer support or simply want to drop us some feedback? We’d love to hear from you. Please email info@quilohome.com or call […]
What is your warranty policy?
Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your […]
What is your return policy?
Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your […]
Do you offer free shipping?
Ground shipping is free to the Contiguous USA $100 to Alaska or Hawaii per Evaporative Air Cooler & $200 per […]
