The unit is not powering on.
First, check your cord. Make sure it’s the cord that came with your unit. Is the plug prong damaged? Is the electric socket in the […]
It’s making a strange noise.
Typical noise is a regular fanning sound, A strange noise could be clicking, or grinding – and these could be motor […]
My unit is leaking water.
One common misuse that could cause leakage is removing the water drawer while the unit is on evaporative cooling mode […]
The unit runs fine for a little while, then the low water alarm turns on no matter how full the drawer is.
First, go through the problem-solving tips for an erroneous low water alarm – see the FAQ. If this does not work, then it could be an error […]
The low water alarm is on, but the water drawer is full.
Here are two troubleshooting tips: Stuck Pump: For cooling mode to operate, the pump must be completely immersed in the […]
The pump isn’t circulating water. The low water alarm is not on and there is water in the drawer.
Check that the power is on and the lights on the control panel are on. If you’ve checked the obvious, […]
How to prevent mildew and bacteria?
To avoid mildew or bacteria, you can add a small amount of vinegar to the water tank. Alternatively, you can […]
How to get rid of odor?
The honeycomb media is chemically treated to ensure longevity but may have some odor when first used. The odor will […]
