x

Login

FAQs

Product FAQs

Evaporative air coolers are also known as swamp coolers, desert coolers and wet air coolers. These all create cooling through evaporative technology: a powerful fan blows air through a watery pad; the air causes the water to evaporate and the resulting airflow is significantly cooler and moister. The sensation is similar to a refreshing, lakeside breeze. In the right conditions, evaporative cooling can decrease its surrounding temperatures by up to 15°F. Evaporative air coolers work best in hot regions with low humidity.

A standard fan simulates cooling through fanning air past your hot skin. The blowing air allows your skin to evaporate sweat faster, cooling you down. However, the temperature of the air circulating around your room remain unchanged. Evaporative cooling actually lowers the ambient air temperature. This is because of the water vapor added to the circulating air.

An air conditioner uses refrigerant gases to absorb and expel heat from your home to the outside. While it is powerful, its cooling mechanism is complex, it has high energy consumption and raises the outdoor temperatures of your local ecosystem. An evaporative air cooler is energy-efficient with a straightforward apparatus and costs a fraction of the operating costs of air conditioning. Conversely, if your summers are hot and humid, air conditioners can cut the heat and extract the humidity more effectively than evaporative coolers.

Evaporative cooling is most effective in hot regions with low humidity. Check out the map below to see the aridity vs. humidity of your region.  Take our quiz to find out if your region is the right fit. The Quilo 3in1 is a fan and humidifier, as well as an evaporative cooler. Once summer is over, it can humidify dry winters or simply circulate your ambient air through its powerful fan.

Here’s a selection of blog articles from our knowledge base:
Evaporative Cooling 101
Quilo 3in1 Pictorial Guide
Turn on the Cooling & Roll Down the Windows

It’s made from cellulose fiber, which stems from plant-based materials.

Evaporative cooling is highly dependent on your climate – on your region’s temperature and humidity. In drier, hotter climates, the unit will use more water. And, of course, if you choose a higher speed fan setting, then more water will be used too. On average, the water tank lasts around 6-8 hours during the hotter day hours – and 8 – 10 hours during the cooler nights. Once the water tank empties, a low water alarm beeps, an indicator light turns on, and the unit will continue fanning but not cooling.

Adding ice to the ice compartment gives the water an added chill, which then makes the breeze that much cooler. The ice will melt quite quickly, but the cooling effect within the water should last much longer. Depending on your environment’s heat and humidity, around 2 hours. Another robust option is to add ice to the water tank too, to really keep the coolness going. Just be sure there is ample water circulating through the pump system.

Every 3-6 months, depending on your usage and maintenance.  Check the honeycomb visually, clean it with water and a soft toothbrush. If dirt cannot be removed, or if the fibers are starting to deteriorate, then it’s time for a new pad.  

3-6 months, depending on your usage and regular maintenance. 

3-6 months, depending on your usage and regular maintenance. 

Yes. Just clean your unit and honeycomb media regularly to avoid calcium deposits. You can also add a small amount of vinegar to the water drawer to break down the calcium deposits 

Evaporative cooling works by drawing in hot, dry air, and fanning out cooler, somewhat moister air. After a while, though, your room will need ventilation or a cross-breeze to circulate the more humid air out the room and restart the process with dry air. It doesn’t necessarily need air from outdoors, but it does need some type of airflow to keep the cooling action moving. Check out this blog post for more on this 

Using a freezer pack in the ice compartment is fine, if it’s not blocking the water circulation. Really, anything that’ll keep the circulating water as cold as possible. You can even put an ice pack into the water drawer. Just make sure there’s still ample water in the drawer.  

The Quilo 3in1 is a spot cooler, meaning it will cool within a specific radius. Your worktable, bed, couch, breakfast nook. Its effect should be felt within 130 sq. ft. Bear in mind that evaporative cooling is not air conditioning, and is highly dependent on your climate. It will work best in hot regions with low humidity. 

The evaporative cooling mode triggers the pump. You’ll hear the water circulating around the unit. This mode is used both for summer cooling and winter humidifying. The difference is the fan power you use at the same time. If you select evaporative cooling and also a high or turbo fan setting (and add ice as well), then you’ll have max summer cooling. If you select evaporative cooling, but choose a low fan setting or even sleep mode, then you’ll achieve a gentle humidity. The fan will be just powerful enough to emit moisture but won’t have much cooling power.  

Purchasing FAQs

Ground shipping is free to the Contiguous USA

$100 to Alaska or Hawaii per Evaporative Air Cooler & $200 per Portable Air Conditioner

$100 to Canada per Evaporative Air Cooler & $200 per Portable Air Conditioner

Please visit our shipping and returns page for more details.

Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page  for more details.

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.

Please visit our warranty page for more details.

Need customer support or simply want to drop us some feedback? We’d love to hear from you. Please email info@quilohome.com or call 1 800-790-7115 or visit our contact page.

Unfortunately, at this time, we only ship to the US and Canada. Send us your email and we’ll let you know once we’re in your country!

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (n rare cases it could take longer). Ar this point, your order status will change to “completed” and you should receive an automated email listing your tracking number. From this point onward, you can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (in rare cases it could take longer). At this point, once your unit is with the shipping carrier, your order status will change to “completed” and you should receive an automated email listing your tracking number. If you haven’t received this, please contact customer support. You can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Troubleshooting

The honeycomb media is chemically treated to ensure longevity but may have some odor when first used. The odor will reduce and eventually go away with use, but you could put a very small amount of fabric softener (min. capful) into the water in the water tank one time to help the smell go away faster.

To avoid mildew or bacteria, you can add a small amount of vinegar to the water tank. Alternatively, you can purchase a specialized bacteriostatic water treatment – easily available online.

Also, be sure to follow best maintenance practices, by letting the cooler run on fan-only mode for 10 minutes after using evaporative cooling, to dry out the honeycomb pad and prevent mildew.

Check that the power is on and the lights on the control panel are on. If you’ve checked the obvious, and the pump is still not working there could be some internal damage. Please contact customer support.

Here are two troubleshooting tips:

  1. Stuck Pump: For cooling mode to operate, the pump must be completely immersed in the water. Sometimes, after shipping and handling, the pump gets caught and is not fully pointing downwards. Here’s what to do: Remove the water drawer, reach inside and see if you can locate the pump. It may need to be gently freed from a lever, and then it should spring downwards. Carefully replace the drawer, fill with water and see if that solves the low water alarm.
  2. Stuck Water Sensor. Remove the water drawer and release the pump so it’s pointing downwards. At the bottom of the pump is a round white disc that should freely move up and down a pole. Move it around to make sure it’s loose and not sticking to anything. Carefully replace the drawer, fill with water and see if that solves the low water alarm.

First, go through the problem-solving tips for an erroneous low water alarm – see the FAQ. If this does not work, then it could be an error in the internal circuit board. Please contact customer support. 

One common misuse that could cause leakage is removing the water drawer while the unit is on evaporative cooling mode – or removing the drawer immediately after using evaporative cooling mode. The water circulating through the unit will immediately drop down–and out the unit, causing leakage. Wait a couple minutes after using evaporative cooling mode before opening the drawer. 

If this isn’t the case, then some debris from the Honeycomb could be causing an obstruction in the water flow – which then causes leakage. Remove the rear grill at the back of the unit (there’s a latch to help you). Inside you should see the papery honeycomb media. Carefully take it out and see if it all looks intact or if some small pieces have fallen off. Sometimes, with shipping and handling, these little bits of debris obstruct the natural water flow and cause leaking. Wipe down and clean out any debris. Put it all back with the straightest edge of the honeycomb pointing downward — and see if the leakage is fixed. 

Another possibility is simply repositioning the honeycomb. Make sure it’s centered. Flip it around. Try again. 

Typical noise is a regular fanning sound, A strange noise could be clicking, or grinding – and these could be motor issues. Contact us! 

First, check your cord. Make sure it’s the cord that came with your unit. Is the plug prong damaged? Is the electric socket in the unit clear and undamaged? If it all looks ok, and power is still not on, then contact customer support. 

Already own a Quilo? Register your product here for warranty & updates.