- Do you offer free shipping?
Ground shipping is free to the USA
$60 to Canada per Evaporative Air Cooler & $120 per Portable Air Conditioner
$100 everywhere else per Evaporative Air Cooler & $120 per Portable Air Conditioner
Please visit our shipping and returns page for more details.
- What is your return policy?
Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page for more details.
- What is your warranty policy?
Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.
Please visit our warranty page for more details.