Purchasing FAQs

Ground shipping is free to the Contiguous USA

$100 to Alaska or Hawaii per Evaporative Air Cooler & $200 per Portable Air Conditioner

$100 to Canada per Evaporative Air Cooler & $200 per Portable Air Conditioner

Please visit our shipping and returns page for more details.

Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page  for more details.

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.

Please visit our warranty page for more details.

Need customer support or simply want to drop us some feedback? We’d love to hear from you. Please email info@jmanorthamericallcj.sg-host.com or call 1 800-790-7115 or visit our contact page.

Unfortunately, at this time, we only ship to the US and Canada. Send us your email and we’ll let you know once we’re in your country!

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (n rare cases it could take longer). Ar this point, your order status will change to “completed” and you should receive an automated email listing your tracking number. From this point onward, you can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Once you place an order on our website, the status will rapidly change from “placed” to “processing”. Your order will remain as processing until it leaves the warehouse and gets shipped with a carrier. This could take up to 4-5 days (in rare cases it could take longer). At this point, once your unit is with the shipping carrier, your order status will change to “completed” and you should receive an automated email listing your tracking number. If you haven’t received this, please contact customer support. You can track your shipment with the carrier – usually UPS or Fedex – until it arrives safely on your doorstep. The whole process is about a week.

Evaporative Air Coolers


Evaporative air coolers are also known as swamp coolers, desert coolers and wet air coolers. These all create cooling through evaporative technology: a powerful fan blows air through a watery pad; the air causes the water to evaporate and the resulting airflow is significantly cooler and moister. The sensation is similar to a refreshing, lakeside breeze. In the right conditions, evaporative cooling can decrease its surrounding temperatures by up to 15°F. Evaporative air coolers work best in hot regions with low humidity.

A standard fan simulates cooling through fanning air past your hot skin. The blowing air allows your skin to evaporate sweat faster, cooling you down. However, the temperature of the air circulating around your room remains unchanged. Evaporative cooling actually lowers the ambient air temperature. This is because the evaporative cycle converts heat energy into the physical process of evaporation.

An air conditioner uses refrigerant gases to absorb and expel heat from your home to the outside. While it is powerful, its cooling mechanism is complex, it has high energy consumption and raises the outdoor temperatures of your local ecosystem. An evaporative air cooler is energy-efficient with a straightforward apparatus and costs a fraction of the operating costs of air conditioning. Conversely, if your summers are hot and humid, air conditioners can cut the heat and extract the humidity more effectively than evaporative coolers.

Evaporative cooling is most effective in hot regions with low humidity. Check out the map below to see the aridity vs. humidity of your region.  Take our quiz to find out if your region is the right fit. The Quilo 3in1 is a fan and humidifier, as well as an evaporative cooler. Once summer is over, it can humidify dry winters or simply circulate your ambient air through its powerful fan.

Here’s a selection of blog articles from our knowledge base:
Evaporative Cooling 101
Quilo 3in1 Pictorial Guide
Turn on the Cooling & Roll Down the Windows

It’s made from cellulose fiber, which stems from plant-based materials.

Evaporative cooling is highly dependent on your climate – on your region’s temperature and humidity. In drier, hotter climates, the unit will use more water. And, of course, if you choose a higher speed fan setting, then more water will be used too. On average, the water tank lasts around 6-8 hours during the hotter day hours – and 8 – 10 hours during the cooler nights. Once the water tank empties, a low water alarm beeps, an indicator light turns on, and the unit will continue fanning but not cooling.

Adding ice to the ice compartment gives the water an added chill, which then makes the breeze that much cooler. The ice will melt quite quickly, but the cooling effect within the water should last much longer. Depending on your environment’s heat and humidity, around 2 hours. Another robust option is to add ice to the water tank too, to really keep the coolness going. Just be sure there is ample water circulating through the pump system.

Every 3-6 months, depending on your usage and maintenance.  Check the honeycomb visually, clean it with water and a soft toothbrush. If dirt cannot be removed, or if the fibers are starting to deteriorate, then it’s time for a new pad.  

3-6 months, depending on your usage and regular maintenance. 

3-6 months, depending on your usage and regular maintenance. 

Yes. Just clean your unit and honeycomb media regularly to avoid calcium deposits. You can also add a small amount of vinegar to the water drawer to break down the calcium deposits 

Evaporative cooling works by drawing in hot, dry air, and fanning out cooler, somewhat moister air. After a while, though, your room will need ventilation or a cross-breeze to circulate the more humid air out the room and restart the process with dry air. It doesn’t necessarily need air from outdoors, but it does need some type of airflow to keep the cooling action moving. Check out this blog post for more on this 

Using a freezer pack in the ice compartment is fine, if it’s not blocking the water circulation. Really, anything that’ll keep the circulating water as cold as possible. You can even put an ice pack into the water drawer. Just make sure there’s still ample water in the drawer.  

The Quilo 3in1 is a spot cooler, meaning it will cool within a specific radius. Your worktable, bed, couch, breakfast nook. Its effect should be felt within 130 sq. ft. Bear in mind that evaporative cooling is not air conditioning, and is highly dependent on your climate. It will work best in hot regions with low humidity. 

The evaporative cooling mode triggers the pump. You’ll hear the water circulating around the unit. This mode is used both for summer cooling and winter humidifying. The difference is the fan power you use at the same time. If you select evaporative cooling and also a high or turbo fan setting (and add ice as well), then you’ll have max summer cooling. If you select evaporative cooling, but choose a low fan setting or even sleep mode, then you’ll achieve a gentle humidity. The fan will be just powerful enough to emit moisture but won’t have much cooling power.  


The honeycomb media is chemically treated to ensure longevity but may have some odor when first used. The odor will reduce and eventually go away with use, but you could put a very small amount of fabric softener (min. capful) into the water in the water tank one time to help the smell go away faster.

To avoid mildew or bacteria, you can add a small amount of vinegar to the water tank. Alternatively, you can purchase a specialized bacteriostatic water treatment – easily available online.

Also, be sure to follow best maintenance practices, by letting the cooler run on fan-only mode for 10 minutes after using evaporative cooling, to dry out the honeycomb pad and prevent mildew.

Check that the power is on and the lights on the control panel are on. If you’ve checked the obvious, and the pump is still not working there could be some internal damage. Please contact customer support.

Here are two troubleshooting tips:

  1. Stuck Pump: For cooling mode to operate, the pump must be completely immersed in the water. Sometimes, after shipping and handling, the pump gets caught and is not fully pointing downwards. Here’s what to do: Remove the water drawer, reach inside and see if you can locate the pump. It may need to be gently freed from a lever, and then it should spring downwards. Carefully replace the drawer, fill with water and see if that solves the low water alarm.
  2. Stuck Water Sensor. Remove the water drawer and release the pump so it’s pointing downwards. At the bottom of the pump is a round white disc that should freely move up and down a pole. Move it around to make sure it’s loose and not sticking to anything. Carefully replace the drawer, fill with water and see if that solves the low water alarm.

First, go through the problem-solving tips for an erroneous low water alarm – see the FAQ. If this does not work, then it could be an error in the internal circuit board. Please contact customer support. 

One common misuse that could cause leakage is removing the water drawer while the unit is on evaporative cooling mode – or removing the drawer immediately after using evaporative cooling mode. The water circulating through the unit will immediately drop down–and out the unit, causing leakage. Wait a couple minutes after using evaporative cooling mode before opening the drawer. 

If this isn’t the case, then some debris from the Honeycomb could be causing an obstruction in the water flow – which then causes leakage. Remove the rear grill at the back of the unit (there’s a latch to help you). Inside you should see the papery honeycomb media. Carefully take it out and see if it all looks intact or if some small pieces have fallen off. Sometimes, with shipping and handling, these little bits of debris obstruct the natural water flow and cause leaking. Wipe down and clean out any debris. Put it all back with the straightest edge of the honeycomb pointing downward — and see if the leakage is fixed. 

Another possibility is simply repositioning the honeycomb. Make sure it’s centered. Flip it around. Try again. 

Typical noise is a regular fanning sound, A strange noise could be clicking, or grinding – and these could be motor issues. Contact us! 

First, check your cord. Make sure it’s the cord that came with your unit. Is the plug prong damaged? Is the electric socket in the unit clear and undamaged? If it all looks ok, and power is still not on, then contact customer support. 

Portable Air Conditioners


You can only choose one mode at a time – so either air conditioning or dehumidifying.  

The Quilo Portable Air Conditioner is equipped with a self-evaporating exhaust hose. This means that moisture in the room is evaporated to the outdoors instead of accumulating inside the unit. On occasion, you can drain the unit, but it won’t need constant maintenance. In climates with acute humidity (think New Orleans), moisture will collect at a quicker pace than can be evaporated, and condensation will accumulate inside the unit—though it won’t be as much as a non-evaporating portable air conditioner. In this case, once the water tank is full, a full water tank alarm will beep and the air conditioning function will switch to fan.  

No, the heat needs a way to exit the room. Otherwise your unit is essentially a fan, recirculating the same hot air around. This is why venting is necessary – the exhaust is removing heat, so that your room can become cool.    

The window vent isn’t designed for a crank window. However, there are some nifty DIY hacks online guiding you how to hook up your portable AC out of a crank window. If that works for you, do let us know!  

Technically you could—however, the room you are venting into will accumulate all the heat that is being extracted. So, the people in this room may not be happy campers… 

Yes, you could vent your portable air conditioner out of a sliding door. However, you’ll need to purchase a longer window vent to fit that height. You can buy this here—this model is compatible with our exhaust hose.  

Although these units are commonly referred to as portable air conditioners, they are quite heavy. They can be rolled and transported from room to room, but you may need assistance getting it up and down the stairs. 

The sound ranges from: 

49 dBA for the Qp110 

50 dBA for the Qp112 

52 dBA for the Qp11

It’s similar to the sound of a dishwasher or a quiet, urban street. 

47”Ensure your unit is at least 20” from your window, and that the hose isn’t tightly bent or too stretched. 

Both single hose and dual / split hose have their benefits. Dual hoses do have a faster, more efficient, performance. Because of the dual hose system, one hose is constantly cooling the room while the other hose is constantly extracting hot air – as opposed to single hose which is doing double duty. So they are certainly ‘better’ in that respect. On the other hand, dual hose units tend to be louder, more expensive, and consume more electricity than single hose. At Quilo, we try to balance value with efficiency and performance, so we currently sell single hose portable air conditioners

No, it does not. 

QP110= 80 pints/day 

QP112 = 86 pints/day 

QP114 = 112 pints/day  

No. Your unit arrives with a drain tube that is attached to the back of the unit and can be draped inside your container or on your floor drain. 


There are several factors why your unit isn’t cooling your space. Before all, ensure your unit has the recommended BTU for your room. This calculation isn’t only based on area but also on room orientation and room function. South-facing rooms with prolonged direct sunlight will need a higher BTU than shadier rooms. Similarly, rooms containing more people will need greater AC power. Energy Star has a helpful BTU guide.  

Another consideration is poor insulation. Open plan spaces, open doorways or other ventilation will decrease your air conditioner’s efficacy. See if you can seal up poor insulation or hang up partitions in open plan spaces.  

Also, bear in mind that even a powerful machine will have a harder time performing during extremely hot weather. If you are experiencing a heatwave, and your unit isn’t cooling as well as it used to, then you may need to wait it out and see if it resolves once the intense heat and humidity subside.

Still not cooling? Contact customer support. 

The window kit can be trimmed down to size using a fine-tooth saw, either carefully at home, or at your local hardware store. 

Try filling the extra space with a filler, such as Styrofoam, a block of wood. Let us know what worked for you! 

The longer the exhaust is, the less effective it will be in removing the heat from your room. We don’t suggest it. 

The compressor is designed to turn on whenever the temperature reaches two degrees above the preset temperature; and turn off once the temperature drops two degrees below the preset. It cycles like this, back and forth, maintaining the set temperature for your room. The only way to avoid this cycle is to set the unit to a much lower temperature – and that will keep the compressor on for longer.

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