Product FAQs

  • What is an Evaporative Air Cooler?

    Evaporative air coolers are also known as swamp coolers, desert coolers and wet air coolers. These all create cooling through evaporative technology: a powerful fan blows air through a watery pad; the air causes the water to evaporate and the resulting airflow is significantly cooler and moister. The sensation is similar to a refreshing, lakeside breeze. In the right conditions, evaporative cooling can decrease its surrounding temperatures by up to 15°F. Evaporative air coolers work best in hot regions with low humidity.

  • How is an air cooler different from a standard fan?

    A standard fan simulates cooling through fanning air past your hot skin. The blowing air allows your skin to evaporate sweat faster, cooling you down. However, the temperature of the air circulating around your room remain unchanged. Evaporative cooling actually lowers the ambient air temperature. This is because of the water vapor added to the circulating air.

  • How is an air cooler different from an air conditioner?

    An air conditioner uses refrigerant gases to absorb and expel heat from your home to the outside. While it is powerful, its cooling mechanism is complex, it has high energy consumption and raises the outdoor temperatures of your local ecosystem. An evaporative air cooler is energy-efficient with a straightforward apparatus and costs a fraction of the operating costs of air conditioning. Conversely, if your summers are hot and humid, air conditioners can cut the heat and extract the humidity more effectively than evaporative coolers.

  • Is evaporative air cooling right for my climate zone?

    Evaporative cooling is most effective in hot regions with low humidity. Take our quiz to find out if your region is the right fit. The Quilo 3in1 is a fan and humidifier, as well as an evaporative cooler. Once summer is over, it can humidify dry winters or simply circulate your ambient air through its powerful fan.

Purchasing FAQs

  • Do you offer free shipping?

    Ground shipping is free to the USA

    $60 to Canada per Evaporative Air Cooler & $120 per Portable Air Conditioner

    $100 everywhere else per Evaporative Air Cooler & $120 per Portable Air Conditioner

    Please visit our shipping and returns page for more details.

  • What is your return policy?

    Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. Return shipping from the contiguous USA is free. Canadian or international return shipping costs are not covered. Please visit our shipping and returns page  for more details.

  • What is your warranty policy?

    Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer.

    Please visit our warranty page for more details.