Here are two troubleshooting tips:
- Stuck Pump: For cooling mode to operate, the pump must be completely immersed in the water. Sometimes, after shipping and handling, the pump gets caught and is not fully pointing downwards. Here’s what to do: Remove the water drawer, reach inside and see if you can locate the pump. It may need to be gently freed from a lever, and then it should spring downwards. Carefully replace the drawer, fill with water and see if that solves the low water alarm.
- Stuck Water Sensor. Remove the water drawer and release the pump so it’s pointing downwards. At the bottom of the pump is a round white disc that should freely move up and down a pole. Move it around to make sure it’s loose and not sticking to anything. Carefully replace the drawer, fill with water and see if that solves the low water alarm.
