Shipping & Returns

Domestic Shipping & Returns

Free ground shipping within the contiguous USA
30-Day Money Back Guarantee
Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. To initiate a refund, please contact Quilo support at info@quilohome.com.


Shipping to Alaska & Hawaii

Evaporative Air Cooler: $100/piece
Portable Air Conditioner: $200/piece


Shipping & Returns to Canada

Evaporative Air Cooler: $100/piece
Portable Air Conditioner: $200/piece

Imports and Customs: When ordering from Quilo, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Any of these additional charges for customs clearance must be fulfilled by the recipient; Quilo has no control over these charges, nor can Quilo predict what they may be.

30 Day Money Back Guarantee: For international orders, Quilo will refund the cost of the unit but will not refund the cost of shipping or associated customs charges.


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