x

Login

Customer Care


Terms & Conditions
See All Support Topics
30-Day Money Back Guarantee

Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. To initiate a refund, please contact Quilo support at info@quilohome.com.

 

1-Year Limited Warranty

Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship with one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer. Please refer to your user manual for full details of the Quilo limited warranty. International Orders: Quilo will replace or refund defective units under the 1-year limited warranty. In the case of replacement, Quilo will not pay the cost of shipping; in the case of refund, Quilo will not refund the cost of shipping.

To initiate a repair, replacement or refund under warranty, please contact Quilo support at info@quilohome.com.

 

Domestic Shipping & Returns

Free ground shipping within the contiguous USA
30-Day Money Back Guarantee
Your satisfaction is our priority. Quilo offers a 30-day money back guarantee. If you are not completely satisfied with your product, you can return it within 30 days of shipment for a full product refund. To initiate a refund, please contact Quilo support at info@quilohome.com.

 

International Shipping & Returns

Evaporative Air Cooler to Canada: $60/piece
Portable Air Conditioner to Canada: $120/piece
Evaporative Air Cooler International: $100/piece
Portable Air Conditioner International: $200/piece

Imports and Customs: When ordering from Quilo, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Any of these additional charges for customs clearance must be fulfilled by the recipient; Quilo has no control over these charges, nor can Quilo predict what they may be.

30 Day Money Back Guarantee: For international orders, Quilo will refund the cost of the unit but will not refund the cost of shipping or associated customs charges.

 

Already own a Quilo? Register your product here for warranty & updates.