Customer Care

1 Year Limited Warranty
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Your unit is protected by a manufacturer’s limited warranty for one year from the original date of purchase. If your unit develops a defect in workmanship within one year of purchase, we will arrange a repair, replacement or refund, provided the appliance was used under normal operating conditions as intended by the manufacturer. Please refer to your user manual for full details of the Quilo limited warranty.

Orders Outside of the Contiguous United States

Your purchase is protected under the 1-year limited warranty. However, in the case of replacement or refund, Quilo will neither pay the cost of additional shipping nor refund the cost of original shipping. To initiate a repair, replacement or refund under warranty, please contact Quilo customer support at info@jmanorthamericallcj.sg-host.com.

Please register your product here for Warranty claims.

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