2 Year Limited Warranty

Quilo®
1-YEAR LIMITED WARRANTY

This warranty covers defects in materials and workmanship under normal household use for one (1) year from the original purchase date. This warranty is non-transferable (original purchaser only).

If a defect is confirmed, JMATEK will choose one of the following:

1. Repair the product using new or refurbished parts, or

2. Replace the product with a new or refurbished unit of equal or better condition, or

3. Issue a pro-rated refund based on the remaining warranty period.

Warranty Requirements

To qualify, you must provide:

1. Original proof of purchase (receipt/invoice with date, retailer, product description, and price breakdown). Digital receipts accepted if legible. Order delivery confirmation not accepted.

2. Clear photos/videos showing the product’s serial/model number and the defect (if visible).

3. A written description of how the product was used and steps taken before the issue occurred.

Incomplete claims will be denied. JMATEK is NOT LIABLE for incidental/consequential damages. Implied warranties (merchantability/fitness) are limited to 1 year. Some jurisdictions prohibit limitations on implied warranties or incidental damages—these terms apply only where legally valid.

This warranty does not cover:

• Product purchased used / open box / refurbished or from unauthorized retailers.
  Authorized retailers: www.QuiloHome.com/Authorized-Resellers-USA/

• Damage from misuse, accidents, or unauthorized modifications.

• Use not in accordance with the product’s user manual
  (e.g. improper installation, maintenance, or operation).

• Normal wear and tear (e.g. cosmetic damage, battery degradation).

• Commercial use, rentals, or purchases from unauthorized sellers.

• Acts beyond JMATEK’s control (power surges, water damage, etc.).

Warranty will be void if:

• The product was not used in accordance with the user manual (including improper installation, maintenance, or environmental conditions).

• Serial number is altered/removed.

• Product was disassembled or repaired by unauthorized parties.

To submit a warranty claim:

• Contact the Customer Support team at Quilo.Support@jmatek.com for troubleshooting.

• Submit documentation (email requested files as listed above).

• Ship Pre-Approved Returns (where applicable): Customer pays shipping to JMATEK; return shipping covered if claim is approved.

PRODUCT REGISTRATION:
Visit QuiloHome.com/product-registration/ to register your product for faster warranty service when needed.